Urgent Support
If you need real time support about your trip or upgrades, it is best to contact your travel provider.
Virgin Trains on the East Coast:
Submit an online enquiry
Telephone
03457 225 333
Opening hours: Monday to Sunday 07:00 - 22:00
Post
Virgin Trains East Coast
FREEPOST RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Send an email to customers@virgintrainseastcoast.com
Technical Support
Should you experience any technical issues send us an email at help@seatfrog.com.
Please include the following information:
- A detailed description of the issue you are experiencing.
- The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
- Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.