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  2. Seatfrog
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Articles in this section

  • What is Seatfrog?
  • Getting started with Seatfrog
  • Who can I upgrade with?
  • Troubleshooting app issues
  • Need more help?
  • How can I give feedback or request a feature?

Urgent Trip Support

If you need real time support about your trip or require extra assistance, it is best to contact your travel provider.

London North Eastern Railway

Submit a general enquiry

Request extra assistance

Telephone
03457 225 333 
Opening hours: Monday to Sunday 07:00 - 22:00

Post
London North Eastern Railway
FREEPOST RTUH-TUGH-GCLZ
Cramlington
NE23 1WG

Send an email to customers@lner.com 

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or wining an upgrade, send us an email at help@seatfrog.com.

For any trip related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Confirmation that you are travelling on a Standard Advance ticket 

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
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