Make sure you have added your payment details before you place your bid.
How to place a bid
- Open the Seatfrog app and tap on ‘Your Trips’.
- Tap on the trip you want to place a bid on - remember, if you have a return trip or stopovers you may have a number of trips available for upgrades within the app.
- Tap on ‘Place a bid’ and check the current price, decide on a bid above this price and submit.
If your bid is winning, Seatfrog will bid on your behalf until you are outbid by other participants or the auction closes.
How to set a pre-bid
As soon as you have added your trip into the Seatfrog app you may set a pre-bid. This is a bid we will automatically place on your behalf when the auction opens.
Seatfrog will bid in increments only up to your confirmed maximum amount.
Bidding in the live auction
Seatfrog uses an eBay-style auction model. The Seatfrog app will automatically bid on your behalf in set increments up to your maximum bid price. Only you can see your maximum bid, and you remain the leader until you are outbid.
For example: Luke is the first to bid on an auction with a £20 opening price. He decides to bid £30 and so becomes the auction leader at £20.
Lily joins the auction and decides to bid £25. Luke's maximum bid of £30 means that Seatfrog will automatically bid on his behalf, placing him back in the lead at £26. All participants will see the current price as £26, no matter their position in the auction.
Luke's bid will only increase if someone else places a bid or if he changes his mind and increases his maximum bid price.
During the auction
Once the auction opens you may place as many bids as you like. Placing a bid is free, and you will only be charged if you win your upgrade. Make sure to enable push notifications, so the app can notify if you have been outbid.
On the auction screen, you will see a timer that displays a countdown, so you know exactly how much time you have remaining in the auction.
How many seats are available for an upgrade?
On some services, there may be multiple seats available for an upgrade. When this happens, Seatfrog will release certain seats to the highest bidder at certain points during the auction.
You will have the chance to win an upgrade before the auction closes by bidding above certain price thresholds. So get your best bids in early!
If you have the highest bid when the auction closes or you have won a seat during the auction you will receive your ‘Upgrade’ ticket in the Seatfrog app once your payment has been processed.
Is it possible to purchase an upgrade to First Class without having to participate in an auction?
- Set a pre-bid in advance - set this at the highest amount you're willing to pay, and the Seatfrog app will bid on your behalf up until this maximum amount.
- ‘Upgrade Now’ - if your auction is eligible, the Upgrade Now price will be displayed on the Seatfrog auction details screen and will become available up to 3 days prior to your departure.
Why am I constantly being outbid?
You may be bidding against a lot of people who are raising their bids quickly. We suggest you either increase your maximum bid or purchase an ‘Upgrade Now’ upgrade if available.
Can I set a maximum bid and let Seatfrog place incremental bids for me?
Yes, if you place your maximum bid as a pre-bid or during the auction, Seatfrog will bid on your behalf up to that maximum amount. You should make sure your pre-bid is competitive if you want to win, as there is still a chance you will be outbid if competition is high.
Why did I pay less than my maximum bid?
Seatfrog will bid on your behalf up to your maximum bid. So you may pay less if other bidders do not bid as high as you have.
Can I find out who is bidding in the auction?
No, to protect the privacy of all participants using the Seatfrog app we do not share this personal information.
Can I make a bid without using the app?
No, you must have the Seatfrog app installed on your phone to bid for an upgrade.
Download our app here:
Do I need internet to participate in an auction?
Yes, as the auction is live you will need a Wi-Fi or mobile data connection to participate. Make sure you have strong internet connection while bidding to avoid any disappointment.