Each member of a group travelling on the same booking reference must bid as individuals, with their own Seatfrog account. To add your trip, each member of your group can enter your shared booking reference to add the trip into their app on their own devices.
Initially, you may be bidding against each other, but it is still possible to both win an upgrade!
Here’s some info and hints how you can both win an upgrade.
- There are a minimum of two upgrades available on all eligible services.
- Bid a higher amount per upgrade - don’t bid in small amounts, let Seatfrog bid on your behalf so you are more competitive through the auction.
- As long as the reserve price is met, one upgrade will go to the highest bidder at the end of the auction. During the auction, the remaining upgrades are issued immediately by bidding above certain price points - this is why we encourage you to bid higher to reach one of these price points.
- Set a pre-bid and you may win a price point upgrade before the auction opens, then you just have to bid for your second upgrade on the day.
New feature - Our team is working hard in the background on a feature that will enable travellers to bid on multiple upgrades at the same time. If you would like to be notified when this new feature goes live, please email email@example.com.
Travelling in a group of 3 or more
If you are travelling in a group of 3 or more people, please contact our customer support team at least 3 to 5 days before your trip, so that we can check there are enough upgrades available on your service.
Please send firstname.lastname@example.org the following information:
- booking reference
- origin and destination station
- departure date and time
- how many people are travelling on your booking
Travelling with children or people under 18 years old
People under 18 are ineligible to bid on an upgrade. If you are an adult travelling with children, at the moment, we cannot provide an upgrade for your children. We’re working on a feature that will enable the bidder to bid on multiple upgrades for everyone in their group, including children, so stay tuned for an update!
Can I sit together with my travel partner(s)?
As Seatfrog upgrades are last-minute we cannot guarantee that you and your travel partners will be seated together or that everyone in the party will win an upgrade.