As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact Virgin Trains Journey Care team and check availability for their journey prior to participation in an auction.
If you do win an upgrade and require assistance, when you arrive at the station please speak to the Virgin Trains staff on the platform. Inform the team that you have been upgraded through Seatfrog, show them your original ticket and your ‘upgrade’ barcode on the Seatfrog app. They will direct you accordingly.