There are two ways you can purchase an eligible ticket for Seatfrog upgrades:
- Book directly through the London North Eastern Railways website or app.
- Book through a supported third party website.
You will also need to ensure:
- You must be over 18 years of age.
- Book a service operated by London North Eastern Railways.
- Book for travel on a weekday.
- You will need to book at least 24-hours prior to departure.
- When choosing your ticket, select 'Standard Advance Ticket'.
If you booked direct with LNER, you will need to wait for 24-hours for your booking details to reach us, so that we can see it in the Seatfrog app.
Please note: Travellers who require assistance should contact the LNER Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. For more information around accessibility & passenger assistance, please click here.