On some services, there may be multiple seats available for an upgrade. When this happens, Seatfrog will release certain seats to the highest bidder at certain points during the auction. You will have the chance to win an upgrade before the auction closes by bidding above certain price thresholds. So get your best bids in early!
Currently, customers can participate as registered individuals bidding on a single upgrade, one seat, per trip.
If there is more than one customer travelling on the same booking reference then each customer must have the Seatfrog app installed on their phone and have added the booking reference to take part. Each of you will be bidding against each other.
The number of upgrades in each auction are subject to availability so we can’t guarantee everyone in a group will win an upgrade or will be seated next to each other. However, we are working really hard in the background to make this happen in the future.
If you have the highest bid when the auction closes or you have won a seat during the auction you will receive your upgrade barcode in the Seatfrog app once your payment has been processed.