Supported ticket types
We currently only support Standard Advance ticket types.
Unsupported ticket types
Sorry, unfortunately, we don’t accept the following ticket types at this stage:
- Super Off-Peak
- Open Return
- Season tickets
We are working hard to accept your ticket type in a future release, so stay tuned!
If you used a railcard to purchase your London North Eastern Railways Standard Advance ticket, you might still be able to bid on a Seatfrog upgrade as long as it is for an eligible trip.
Unfortunately, you currently cannot apply your railcard discount to your Seatfrog upgrade if you win.
Please note: Travellers who require assistance should contact the LNER Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. For more information around accessibility & passenger assistance, please click here.