Important Service Update: Storm Éowyn Disruption
Storm Éowyn is forecast to bring significant disruption to rail services on Friday, 24 January 2025. Below is a summary of the impact and guidance for passengers holding various ticket types. Please review carefully to ensure your travel plans are adjusted accordingly.
General Guidance
- Passengers are advised not to travel on affected routes on Friday, 24 January.
- Train companies are allowing flexibility for ticket holders to travel on alternative days if impacted by the disruption. Please check with your individual rail operators for specific dates where there is flexibility. This applies to:
- Standard rail tickets
- Superfare/Secret Fare bookings
Ticket Flexibility and Refund Options
Rail Ticket Holders
- You may be able to travel on alternate dates. We recommend confirming the specific dates of flexibility with your rail operator directly.
- If you choose not to travel, you may apply for a refund via the FRT refund system.
Superfare/Secret Fare Ticket Holders
- You may be able to travel on alternate dates. We recommend confirming the specific dates of flexibility with your rail operator directly.
- If you choose not to travel, you can apply for a refund directly through Seatfrog. Submit your request here.
Upgrade Ticket Holders
-
Upgrades are fixed to the specific train and cannot be moved to another service. Flexibility does not apply.
- Passengers with upgrade tickets who do not travel may apply for a refund. Submit your request here
Next Steps
Please check live updates for your route and specific train operator. Ensure you plan ahead and make use of the flexibility provided to minimise disruption to your journey.
For the latest updates please see the National Rail website here.
For further assistance, please contact your train operator directly.