If you’re having trouble adding your trip directly to the Seatfrog app or you’ve booked through a third party website, you may still be able to add your trip by forwarding your booking confirmation to firstname.lastname@example.org.
This automated feature uses our Tripbot to scan the information in the email header and body of the email to add any eligible trips to your account.
Tripbot is built to recognise information from very specific email templates, so any break in the formatting can cause confusion and then fail to add your trips. To help Tripbot be able to read your trip information, it’s important that when you forward your booking confirmation that it is sent in its original state.
Email etiquette isn’t required when contacting email@example.com. In fact, any additional text such as “Please can you add…”, will just confuse Tripbot.
Email signatures can also prevent your trips from being recognised, as this is text which the Tripbot is not expecting. If you have an automatic signature on your sent emails, try turning this feature off when forwarding your booking confirmations.
The ideal scenario for our bot is to keep the email templates he receives in as standard a format as possible.
Some things to remember:
Tripbot can’t read attachments.
Tripbot doesn’t understand e-ticket emails.
You don’t need to ask or thank Tripbot.
Tripbot won’t be able to answer any of your queries. Please contact firstname.lastname@example.org so one of the team can deal with your request.