Supported ticket types
We currently support Standard Advance ticket types.
Promotional Flat Fare tickets can be upgraded with us. Please contact the customer support team by emailing email@example.com to get these added to your account.
Unsupported ticket types
Sorry, unfortunately, we don’t accept the following ticket types at this stage:
- Super Off-Peak
- Open Return
- Season tickets
- LNER Family Return
We are working hard to accept your ticket type in a future release, so stay tuned!
If you used a railcard to purchase your LNER Standard Advance ticket, you might still be able to bid on a Seatfrog upgrade as long as it is for an eligible trip.
Unfortunately, you currently cannot apply your railcard discount to your Seatfrog upgrade if you win.
Please note: Travellers who require assistance should contact the LNER Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. For more information around accessibility & passenger assistance, please click here.