Supported ticket types
You can use Seatfrog to upgrade with LNER as long as you have a valid Standard Class ticket.
Guest passes and complimentary travel passes are not eligible for a Seatfrog upgrade.
How do I buy an eligible ticket?
- You must be over 18 years of age or over to participate in bidding
- Book a service operated by LNER
- Book for travel on a weekday
If you booked direct with LNER, you will need to wait for 24 hour for your booking details to reach us, so that we can see it in the Seatfrog app.
Please note: Travellers who require assistance should contact the LNER Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. For more information around accessibility & passenger assistance, please click here.