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  1. Seatfrog Help Centre
  2. Rail Partners
  3. Avanti West Coast

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Articles in this section

  • Which Avanti West Coast routes are eligible?
  • Which ticket types are eligible for a Seatfrog upgrade on Avanti West Coast?
  • Where do I find my booking reference on my booking confirmation email?
  • Where do I find my booking reference on my ticket?
  • How to find your booking reference in the Avanti West Coast app?
  • What is included in my First Class upgrade?
  • What happens if my trip is delayed or cancelled?
  • Accessibility & passenger assistance
  • Need more help?

Urgent Trip Support

If you need real time support about your trip or require extra assistance, it is best to contact your travel provider.

Avanti West Coast

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or wining an upgrade, send us an email at help@seatfrog.com.

For any trip related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Confirmation that you are travelling on a Standard Advance ticket 

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
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