It is free to take part in the auction and there are no additional fees or charges from Seatfrog if you win!
When you have won an upgrade, your payment will be processed automatically through your default payment card and you will be charged the amount of your winning bid.
When paying for multiple upgrades, your payment will be made through your default payment card at the winning bid amount, multiplied by the number of upgrades you chose to bid for.
Seatfrog will automatically issue a payment receipt for your upgrade. You will find it it two places:
Within the Seatfrog app:
- Go to ‘Your Upgrades’ tab in the Seatfrog app
- Tap on the upgrade for which you wish to view the receipt
- Swipe down to ‘Receipt’ and tap to view
- As soon as you win your upgrade we will send you an email receipt to your registered email address.
Can I get a VAT receipt?
Rail travel is free from VAT charges, though we do provide a tax receipt.