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  1. Seatfrog Help Centre
  2. Rail Partners
  3. LNER

Need more help?

Articles in this section

  • Which LNER routes are eligible for upgrades?
  • Which ticket types are eligible for a Seatfrog upgrade with LNER?
  • Where do I find my booking reference on my booking confirmation email?
  • Where do I find my booking reference on my ticket?
  • How to find your booking reference in the LNER App
  • I can't find my booking confirmation email!
  • What is included in my First Class upgrade?
  • What happens if my trip is delayed or cancelled?
  • Accessibility & passenger assistance
  • Need more help?

Urgent Trip Support

If you need real time support about your trip or require extra assistance, it is best to contact your travel provider.

London North Eastern Railway

Submit a general enquiry

Request extra assistance

Telephone
03457 225 333 
Opening hours: Monday to Sunday 07:00 - 22:00

Post
London North Eastern Railway
FREEPOST RTUH-TUGH-GCLZ
Cramlington
NE23 1WG

Send an email to customers@lner.co.uk 

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or wining an upgrade, send us an email at help@seatfrog.com.

For any trip related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Confirmation that you are travelling on a Standard Advance ticket 

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
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