Urgent Trip Support
If you need real time support about your trip or require extra assistance, it is best to contact your travel provider.
London North Eastern Railway
Submit a general enquiry
Request extra assistance
Telephone
03457 225 333
Opening hours: Monday to Sunday 07:00 - 22:00
Post
London North Eastern Railway
FREEPOST RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Send an email to customers@lner.com
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or wining an upgrade, send us an email at help@seatfrog.com.
For any trip related issues, please include the following information:
- Departure date
- Departure time
- Origin
- Destination
- Confirmation that you are travelling on a Standard Advance ticket
For any technical issues, please include the following information:
- A detailed description of the issue you are experiencing.
- The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
- Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.