There are three ways to add a trip to Seatfrog:
Our latest feature makes adding your trip easier than ever, regardless of how you booked.
If you've booked with a Seatfrog partner simply tap the logo of the partner you booked with and follow the on screen instructions, 24 hours after booking.
If you've booked through a supported third party, you'll need to forward your unmodified booking confirmation email to email@example.com, from your registered email address. That's it, we'll do the rest!
Using our trip finder
To add your trip to your Seatfrog account you'll first need to make sure that you have the latest version of the app. Please check this by going to either the Play store for Android users or the App Store for iOS users.
Once you've downloaded the new version you'll be able to add your trip directly to your account. You can add your Virgin Trains and LNER trips using the booking reference number if you've booked directly with them, 24 hours after booking. But, if you want to add your trip straight away, have a third party or flexible ticket (LNER only) you'll need to use the new feature. It's just a few taps and you'll be ready to start bidding:
- Tap the magnifying glass icon
- Tap the 'lets upgrade' button
- Tap the 'other' purchase method on 'where was your ticket purchased?'
- Fill in your trip and ticket details
- Hit search.
We'll then generate a list of trips. You just need to find and confirm yours, then you can make a bid!
Please remember to check that your trip details are correct and remember that upgrades are only valid for the specified trip and are not transferable.
Once you have purchased an eligible ticket directly from a Seatfrog travel partner follow these steps:
- Tap the logo of the travel partner you booked with.
- Enter your booking reference.
- Enter your departure date.
- Search for your trip.
Forwarding your booking confirmation email to firstname.lastname@example.org
Seatfrog can automatically add trips booked directly through a number of third party websites.
Simply forward your booking confirmation email to email@example.com. Once processed, you will receive an email notification to let you know the status and eligibility of your trip/s.
Hint: If you submit your confirmation email from an email address not already registered to a Seatfrog account, you will receive an ‘unable to add your trip’ notification email. You will then need to forward your original confirmation email to the account registered with your Seatfrog account, and then forward it again to firstname.lastname@example.org.