If you win an upgrade on CrossCountry and your trip is delayed or cancelled you may still be able to use your upgrade.
Seatfrog upgrades are eligible for Delay Repay compensation if a service is delayed by 30 minutes or more. Customers will need to include their Seatfrog receipt when they submit a delay repay form online.
The Seatfrog upgrade is non-refundable except where the customer can't travel because of CrossCountry delays or train cancellation, or where First Class Service is unavailable. Special arrangements will be made to accommodate customers on the next available CrossCountry train (although a seat can't be guaranteed), or to refund the upgrade fee paid, provided the journey has not yet commenced.