Logo Logo Help Centre
Submit a request
  1. Seatfrog Help Centre
  2. Rail Partners
  3. CrossCountry

Need more help?

Articles in this section

  • Which CrossCountry routes are eligible?
  • Which ticket types are eligible for Seatfrog to upgrade with CrossCountry?
  • Where do I find my booking reference on my booking confirmation email?
  • Where do I find my booking reference on my ticket?
  • How to find your booking reference in the CrossCountry app?
  • What is included in my First Class upgrade?
  • What happens if my trip is delayed or cancelled?
  • Accessibility & passenger assistance
  • Need more help?

Urgent Trip Support

If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider. 

CrossCountry Customer Relations Team:

Telephone

03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600 (except Christmas Day and Boxing Day)

Textphone

0344 811 0126

E-mail

customer.relations@crosscountrytrains.co.uk
or complete their online enquiry form. CrossCountry aims to respond within 10 working days.

Address

CrossCountry

Customer Relations

Freepost: RRXU-HUEC-GLLY

5th Floor Cannon House

18 The Priory Queensway

Birmingham B4 6BS

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email at help@seatfrog.com.

For any trip-related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Confirmation that you are travelling on a Standard Class ticket
Was this article helpful?
2 out of 5 found this helpful
Have more questions? Submit a request
Return to top
  • © 2022 Seatfrog. All Rights Reserved
  • Privacy | Terms
Seatfrog.com
English (GB) Italiano