Urgent Trip Support
If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.
CrossCountry Customer Relations Team:
Telephone
03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600 (except Christmas Day and Boxing Day)
Textphone
0344 811 0126
customer.relations@crosscountrytrains.co.uk
or complete their online enquiry form. CrossCountry aims to respond within 10 working days.
Address
CrossCountry
Customer Relations
Freepost: RRXU-HUEC-GLLY
5th Floor Cannon House
18 The Priory Queensway
Birmingham B4 6BS
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email at help@seatfrog.com.
For any trip-related issues, please include the following information:
- Departure date
- Departure time
- Origin
- Destination
- Confirmation that you are travelling on a Standard Class ticket