Urgent Trip Support
If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.
CrossCountry Customer Relations Team:
03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600 (except Christmas Day and Boxing Day)
0344 811 0126
5th Floor Cannon House
18 The Priory Queensway
Birmingham B4 6BS
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email at firstname.lastname@example.org.
For any trip-related issues, please include the following information:
- Departure date
- Departure time
- Confirmation that you are travelling on a Standard Class ticket