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  1. Seatfrog Help Centre
  2. Caledonian Sleeper
  3. How to upgrade

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Articles in this section

  • Am I eligible to upgrade with Cal Sleeper?
  • Bike reservations
  • How do I upgrade my Classic Room to a Club Room?
  • How do I add a Caledonian trip to my account?
  • Where do I collect my Club Room key card?
  • Need more help?
  • Accessibility & Passenger Assistance
  • What happens if my trip is delayed or cancelled?
  • What is included in my Club Room upgrade?
  • Where do I find my booking reference?
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Urgent Trip Support

If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.

Caledonian Sleeper

Request extra assistance

Telephone : 0330 060 0500, calls are charged at the standard local rate.

Opening hours: Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30

For any general enquires, claim Delay Repay or to make a complaint, please email us at enquiry@sleeper.scot

Post: Caledonian Sleeper Refunds, 1 Union Street, Inverness, IV1 1PP.

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email from your registered email address to help@seatfrog.com and include the following information:

For any trip related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Your ticket type

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • Screenshots of the problem.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
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