Urgent Trip Support
If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.
Request extra assistance
Telephone : 0330 060 0500, calls are charged at the standard local rate.
Opening hours: Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30
For any general enquires, claim Delay Repay or to make a complaint, please email us at firstname.lastname@example.org
Post: Caledonian Sleeper Refunds, 1 Union Street, Inverness, IV1 1PP.
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email from your registered email address to email@example.com and include the following information:
For any trip related issues, please include the following information:
- Departure date
- Departure time
- Your ticket type
For any technical issues, please include the following information:
- A detailed description of the issue you are experiencing.
- Screenshots of the problem.
- The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
- Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.