Reduction in Rail services
Rail services will be reduced from Monday 23 March and kept under review due to a decrease in passenger demand and to help curb the spread of COVID-19. If you have placed a bid on a service that has been cancelled your bid will be removed and you will not be charged.
If you have won, or purchased an upgrade for one of the affected services, please get in touch with our team firstname.lastname@example.org, so we can look at refund/credit options.
With the reduction in the number of train services running, our auctions on existing services may also be affected. If passenger demand increases on these services you may notice some auctions close early as our allocated spaces are removed.
If you've made a bid or won an upgrade in an auction but now need to change your travel plans, please get in touch. You can contact the Seatfrog team by writing to email@example.com. Please write to us from your registered email address, or include it in the email, so that we can identify your account.
Change your bid before the auction goes live
If the auction hasn't opened you may change the value or quantity of your bid. To do this you just need to go back to the bidding screen and enter the correct details, then confirm. As you can only have one active bid on your account, this will take the place of any previous bids you made.
Remember bids aren't able to go lower than the reserve price.
Remove your bid before the auction goes live
If you have placed a bid and are no longer travelling you may be able to retract the bid yourself, depending on your device. Or you can ask a lovely member of the Seatfrog to do it for you.
iOS users can follow the process outlined here: iOS: How to remove a trip. Following these steps will remove the trip from your account, as well as the bid.
Android users should write to firstname.lastname@example.org and one of our team will be able to help.
Remove your bid from a live auction
Normally a bid can't be removed once it's in a live auction. Though, with the current situation, we understand that plans may need to change at short notice or you may not be able to travel at all.
If the auction has started and you need to cancel a bid please get in touch with us by writing to email@example.com.
Won an upgrade, but couldn't travel
If you're no longer travelling due to the government's advice but you have won an upgrade, please get in contact with our help team. You can write to us at firstname.lastname@example.org. Please write to us using your registered email address, or include it in the email, so that we can identify your account.
For further information on coronavirus please visit the Government website, here.