Changes in Rail services
Initially, rail services were reduced from Monday 23rd March due to a decrease in passenger demand and to help curb the spread of COVID-19. From May 18th, rail services increased with amended passenger capacity and changes to seating plans to adhere to social distancing rules.
Due to COVID-19, rail operators may not be able to offer the normal, full-range, of benefits when upgrading. Please check with the company you are travelling with to confirm which services are available.
* Currently, Seatfrog upgrades on CrossCountry Trains services are temporarily suspended due to COVID-19 travel restrictions.
With some of our carriers, you may not be assigned a specific seat with your Seatfrog upgrade. When this happens you'll still follow the usual process when arriving at the station and passing through the station barriers, however when boarding the train, you'll need to find a socially-distanced seat. Where possible, please follow the guidance below when taking a seat onboard:
- Sit at a window seat.
- Sit one person per row.
- Leave two empty rows between occupied seats.
- Sit on alternate sides of the coach.
- Avoid facing other passengers.
- No standing.
- If you’re travelling with other members of your household, you may sit together. But, please maintain a safe distance from others.
For further information from our carriers, please visit their travel guidance below:
- Avanti West Coast: https://www.avantiwestcoast.co.uk/help-and-support/coronavirus-travel-information
- CrossCountry Trains: https://www.crosscountrytrains.co.uk/coronavirus
- GWR: https://www.gwr.com/safety
- LNER: https://www.lner.co.uk/travel-information/coronavirus-travel-information/
If you've placed a bid and are no longer travelling:
Change your bid before the auction goes live
If the auction hasn't opened you may change the value or quantity of your bid. To do this you just need to go back to the bidding screen and enter the correct details, then confirm. As you can only have one active bid on your account, this will take the place of any previous bids you made.
Remember bids aren't able to go lower than the reserve price.
Remove your bid before the auction goes live
If you have placed a bid and are no longer travelling you may be able to retract the bid yourself, depending on your device. Or you can ask a lovely member of the Seatfrog to do it for you.
iOS users can follow the process outlined here: iOS: How to remove a trip. Following these steps will remove the trip from your account, as well as the bid.
Android users should write to email@example.com and one of our team will be able to help.
Remove your bid from a live auction
Normally a bid can't be removed once it's in a live auction. Though, with the current situation, we understand that plans may need to change at short notice or you may not be able to travel at all.
If the auction has started and you need to cancel a bid please get in touch with us by writing to firstname.lastname@example.org.
Won an upgrade, but couldn't travel
If you're no longer travelling due to the government's advice but you have won an upgrade, please get in contact with our help team. You can write to us at email@example.com. Please write to us using your registered email address, or include it in the email, so that we can identify your account.
For further information on coronavirus (COVID-19) please visit the Government website, here.