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  1. Seatfrog Help Centre
  2. Rail Partners
  3. TransPennine Express

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Articles in this section

  • Which Transpennine Express routes are eligible?
  • Which ticket types are eligible for Seatfrog to upgrade with Transpennine Express?
  • Where do I find my booking reference on my booking confirmation email?
  • Where do I find my booking reference on my ticket?
  • How to find your booking reference in the TPExpress app?
  • What is included in my First Class upgrade?
  • What happens if my trip is delayed or cancelled?
  • Accessibility & passenger assistance
  • Need more help?

Urgent Trip Support

If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider. 

Transpennine Express Customer relations team

Telephone: 0345 600 1671

(Contact centre is open between 09:00 and 17:00, 7 days a week and can answer questions about their services and also take complaints.)

Email: tpecustomer.relations@firstgroup.com 

Contact form on website: https://www.tpexpress.co.uk/help/contact-us

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send an email from your registered email address to help@seatfrog.com.

For any trip-related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Confirmation that you are travelling on a Standard Class ticket
 
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