Urgent Trip Support
If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.
Transpennine Express Customer relations team
Telephone: 0345 600 1671
(Contact centre is open between 09:00 and 17:00, 7 days a week and can answer questions about their services and also take complaints.)
Contact form on website: https://www.tpexpress.co.uk/help/contact-us
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send an email from your registered email address to email@example.com.
For any trip-related issues, please include the following information:
- Departure date
- Departure time
- Confirmation that you are travelling on a Standard Class ticket