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  1. Seatfrog Help Centre
  2. Rail Partners
  3. Grand Central

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Articles in this section

  • What happens if my trip is delayed or cancelled?
  • Need more help?
  • Accessibility & passenger assistance
  • What is included in my First Class upgrade?
  • How do I add my Grand Central trip to Seatfrog?
  • Which ticket types are eligible for a Seatfrog upgrade with Grand Central?
  • Which Grand Central routes are eligible?

Urgent Trip Support

If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.

Grand Central

Submit an online contact form

Telephone: 0345 603 4852 (option 3, then option 1)

Opening hours: (09.00 - 17.00, Monday to Friday)

Post:

Customer Relations Manager
Grand Central Rail
PO Box 5871
Sheffield
S1 9GP

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email from your registered email address to help@seatfrog.com.

For any trip related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Your registered user name
  • Your registered email address

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • Screenshots of the problem.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
 
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