As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space or have restricted mobility, and who may require assistance should contact the passenger assist team.
How to book assistance
Passenger Assist is a UK-wide service which allows you to book help on any train or at any station. Using it means we’re aware of when you’re travelling, where you’re seated, and any connections you have to make. We’re here to help at any stage of your journey.
When travelling with East Midlands Railway you can book assistance up to 2 hours before travel, we recommend booking in advance if you can, but if you are not able to, we will always be there on the day to help you.
To book assistance through Passenger Assist:
- Call 08000 11 33 23
- Call the customer service centre on 03457125678, who are open 24/7, 7 days a week.
- Message on WhatsApp +447501330988.
- Book online
You can also request assistance via Passenger Assistance by Transreport – a new smartphone app. Passenger Assistance by Transreport allows you to:
- Request assistance for your rail journey
- Manage your customer profile
- View your travel history
- Browse rail journeys via the online journey planner
To download the app, follow the link below most suitable for your device:
Download the Android App
Download the IOS App