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  1. Seatfrog Help Centre
  2. Rail Partners
  3. East Midlands Railway

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Articles in this section

  • Which East Midlands Railway routes are eligible to upgrade?
  • Which ticket types are eligible for a Seatfrog upgrade with East Midlands Railway?
  • How do I add my East Midlands Railway trip to Seatfrog?
  • What is included in my First Class upgrade?
  • Accessibility & Passenger Assistance
  • Need more help?
  • What happens if my trip is delayed or cancelled?

Urgent Trip Support

If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.

EMR

Submit an online contact form

Whatsapp: +447501330988

Twitter: @eastmidrailway

Instagram: @eastmidsrailway

Email: contact@eastmidlandsrailway.co.uk

Call: 03457 125 678

Textphone: 18001 0345 712 5678 

Customer Service centre hours: The team is available to help 24 hours a day, 7 days week (except 25 and 26 December)

Post:

Freepost EMR Customer Service Centre

 

Seatfrog app Support

Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email from your registered email address to help@seatfrog.com.

For any trip-related issues, please include the following information:

  • Departure date
  • Departure time
  • Origin
  • Destination
  • Your registered user name
  • Your registered email address

For any technical issues, please include the following information:

  • A detailed description of the issue you are experiencing.
  • Screenshots of the problem.
  • The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
  • Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.
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