Urgent Trip Support
If you need real-time support about your trip or require extra assistance, it is best to contact your travel provider.
Submit an online contact form
Call: 03457 125 678
Textphone: 18001 0345 712 5678
Customer Service centre hours: The team is available to help 24 hours a day, 7 days week (except 25 and 26 December)
Freepost EMR Customer Service Centre
Seatfrog app Support
Should you experience any issues trying to add your trip, placing a bid or winning an upgrade, send us an email from your registered email address to firstname.lastname@example.org.
For any trip-related issues, please include the following information:
- Departure date
- Departure time
- Your registered user name
- Your registered email address
For any technical issues, please include the following information:
- A detailed description of the issue you are experiencing.
- Screenshots of the problem.
- The Seatfrog app version number, which can be found in the ‘Settings’ menu, underneath the ‘Sign out’ link e.g. ‘Version 1.0 build 1.1.’
- Your device and operating system e.g. ‘iPhone 6s, iOS 10.3.3’.