We understand that encountering difficulties while adding a payment card can be frustrating, and we're truly sorry for any inconvenience this has caused.
If you're finding yourself stuck on a page like the one shown below, please first ensure that you have the latest version of the app installed.
If there are no updates available we kindly ask you not to continue trying to add the card in the app, as doing so might complicate the card addition process.
Instead, make your way to our website at https://account.seatfrog.com. There, you can sign in with your account details securely add your payment card. Once you've successfully completed this step, simply give the app a little refresh, and presto, you're all set to start bidding!
Should you come across a "refused (20)" error while adding your card, please reach out to us by emailing firstname.lastname@example.org.