If you need an extra helping hand with your Secret Fare arrangements, we’ve got you covered. Here’s what to do:
Urgent Trip Support
If we’ve already issued your rail tickets and you need real-time trip support or extra assistance, contacting your train provider is the best option. In this case, it’s TransPennine Express (they’re a helpful bunch).
Seatfrog App Support
If you come across any issues with your tickets or travel arrangements in the app, please contact Seatfrog customer support at firstname.lastname@example.org (we’re a helpful bunch, too).