Exciting news, fellow travellers! Seatfrog is stepping up the game with not just First Class upgrades, but now we're trialling upgrades to Standard Premium on Avanti West Coast services. The trial will run on selected services Monday to Sunday, for 7 weeks on the Euston-Liverpool route only.
Now, before we dive into the details, we have a quick note for our Android users. Currently, Premium upgrades can only be added to your account through an iOS device. Fear not, we'll be opening up this opportunity to you very, very, soon. In the meantime, if you have access to an iOS device, you can add the Premium auction to your account and then switch back to Android to bid. We're working hard to make sure everyone can join in on the upgrade excitement!
How do I enter a Standard Premium auction?
To enter a Standard Premium Auction, use the Train Search tool. Entering your booking reference number will only add you to a First Class auction. Premium options will not appear.
Are Standard Premium auctions any different to First Class auctions?
Premium auctions will run in the same as our beloved First Class auctions. You'll still have the choice to bid for an upgrade or go for the Buy Upgrade Now option. The power is in your hands!
What's the starting bid?
The starting bid for our exciting Standard Premium Auctions is a mere £11. Yes, you heard it right! If no one else competes, you have the chance to snag that upgrade for just £11. Bargain, right?
Can I skip the auction and make a purchase?
You certainly can! Our auctions have a Buy Upgrade Now option for those who want that instant reward. Prices are set between £25 and £30 to match what is available onboard. Talk about convenience!
Why upgrade with Seatfrog instead of onboard?
Besides the sheer joy and thrill of winning an auction, upgrading with Seatfrog allows you to skip the tedious waiting game. You can plan ahead by using Buy Upgrade Now or get that adrenaline pumping by bidding for an upgrade at a lower price and receiving it just 30 minutes before your departure. Upgrade like a champ!
Can a user bid for Premium and First Class?
We have separate auctions running for First Class upgrades and Premium upgrades. You cannot win a Premium upgrade by entering the First Class auction and vice versa. You must add the Premium auction to your account. It's not advisable to participate in both auctions as once a bid is placed it's not able to be cancelled and upgrades aren't able to be exchanged or refunded.
So what does it look like?
Fire it up and use that search function. On the results page, if Premium upgrades are available, you'll spot two new buttons: "First" and "Premium." Each button corresponds to the respective class of auction.
Please double-check that you're bidding on the correct class before committing to a bid.
If you have any further questions or need assistance, simply reach out to us at firstname.lastname@example.org.
Happy bidding, and may your upgrades be ever in your favour!