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Seatfrog Help Centre
What is Seatfrog?
Getting started with Seatfrog
Who can I upgrade with?
Troubleshooting app issues
Need more help?
How can I give feedback or request a feature?
Seatfrog on Virgin Trains East Coast
How do I buy an eligible ticket?
Where do I find my booking reference?
How do I add my third party bookings?
Why can’t I add my trip?
Which routes are eligible for Seatfrog upgrades?
Which ticket types are eligible for a Seatfrog upgrade?
See all 13 articles
Signing up with Seatfrog
Closing my Seatfrog account
Emails and notifications
How do I see the personal information you hold on me?
Privacy and security
How to add my trip
Travelling in a group
What is the status of my trip?
Making changes to my trip
What happens if my trip is delayed or cancelled?
Bidding & Upgrade now
How does bidding work?
How does ‘Upgrade Now’ work?
How does upgrade pricing work?
When does bidding start and end?
Can I change or retract my bid?
Tips on bidding and winning
Adding and updating my payment details
Charges and paying for my upgrade
Problems with payments and refunds
How do I collect a payment receipt for my upgrade?