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Seatfrog Help Centre
During the Auction
How does bidding work?
When does bidding start and end?
How does auction pricing work?
How does ‘Upgrade Now’ work?
Why did I win an upgrade before the auction ended?
Tips on bidding and winning
After the Auction
Delay Repay: my train was delayed, can I get a refund on my upgrade?
How do I claim my upgrade?
Can I change or retract my bid?
Problems with payments and refunds