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  2. Auctions

Auctions

During and after the auction

During the Auction

  • I won one upgrade, but I need another.
  • How does bidding work?
  • When does bidding start and end?
  • How does auction pricing work?
  • How does ‘Upgrade Now’ work?
  • Why did I win an upgrade before the auction ended?
See all 7 articles

After the Auction

  • Can I get a refund?
  • How come I missed out on the auction but I can still upgrade?
  • Can I transfer my upgrade to another train?
  • What if my train carriage has been removed?
  • Delay Repay: my train was delayed, can I get a refund on my upgrade?
  • How do I claim my upgrade?
See all 9 articles
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