During and after the auction
During the Auction
- I won one upgrade, but I need another.
- How does bidding work?
- When does bidding start and end?
- How does auction pricing work?
- How does ‘Upgrade Now’ work?
- Why did I win an upgrade before the auction ended?
After the Auction
- Can I get a refund?
- How come I missed out on the auction but I can still upgrade?
- Can I transfer my upgrade to another train?
- What if my train carriage has been removed?
- Delay Repay: my train was delayed, can I get a refund on my upgrade?
- How do I claim my upgrade?