- Which LNER routes are eligible for upgrades?
- How do I buy an eligible ticket?
- Which ticket types are eligible for a Seatfrog upgrade?
- Where do I find my booking reference on my booking confirmation email?
- Where do I find my booking reference on my ticket?
- How to find your booking reference in the Mobile Travel Buddy App
- I can't find my booking confirmation email!
- What is included in my First Class upgrade?
- What happens if my trip is delayed or cancelled?
- Accessibility & passenger assistance
- Need more help?