- Covid-19: Changes to First Class service
- Can I get a refund?
- How come I missed out on the auction but I can still upgrade?
- Can I transfer my upgrade to another train?
- What if my train carriage has been removed?
- Delay Repay: my train was delayed, can I get a refund on my upgrade?
- How do I claim my upgrade?
- Can I change or retract my bid?
- Payments receipt
- Problems with payments and refunds