Extreme Weather Travel Disruption: find out about Refunds
Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here
Found in your booking confirmation. Unique 10-character Secret Fare reference. It consists of uppercase letters and numbers in a random sequence e.g xKmNPwRtYz
If your booking included both an outbound and return journey, please indicate which leg was cancelled and requires a refund.
Please enter the details of your request. A member of our support staff will respond as soon as possible.