Submit a request – Seatfrog Help Centre

Please choose your issue below

Your email address

Subject

User ID

unique account ID found in the app at the bottom of Account page

Registered User Name

User name as shown in the Seatfrog App

Transaction Reference: UPGRADE-

Enter the 8 numbers from your upgrade transaction reference. You'll find this in your booking confirmation email and expense receipt.

Reason: Refund Request

Refund reason

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

My upgrade was not scanned or used for travel

My request is within 28 days of the affected train date

The train I upgraded for was cancelled or First Class was declassified

This request is not due to buying the wrong upgrade or changing travel plans

Attachments

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