Avanti Strikes: If this affects your journey please see here for more info
Upgrade: Train cancelled and couldn't use your upgrade? Apply here for a refund.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
unique account ID found in the app at the bottom of Account page
Refund reason
Enter the 8 numbers from your upgrade transaction reference. You'll find this in your booking confirmation email and expense receipt.
Email address as shown in the Seatfrog app
User name as shown in the Seatfrog App