Train Ticket: train cancelled and couldn't travel? Find out about refunds here
Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here
Please enter the details of your request. A member of our support staff will respond as soon as possible.
unique account ID found in the app at the bottom of Account page
Refund reason
Enter the 8 numbers from your upgrade transaction reference. You'll find this in your booking confirmation email and expense receipt.
Email address as shown in the Seatfrog app
User name as shown in the Seatfrog App