As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility, and who may require assistance should contact LNER Journey Care team to check availability for their journey prior to participation in a Seatfrog upgrade auction.
If you do win an upgrade and require assistance, when you arrive at the station please contact the LNER staff on the platform. Inform the team that you have been upgraded through Seatfrog, show them your original ticket and your ‘upgrade’ ticket on the Seatfrog app. They will direct you accordingly.