As Seatfrog provides last-minute upgrades, we can't always guarantee availability in accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility can contact LNER Journey Care team to check accessibility availability before entering a Seatfrog auction.
If you win an upgrade and need assistance, please talk to the LNER staff on the platform when you arrive at the station. Inform the team that you have a Seatfrog upgrade, and show them your original ticket as well as your 'upgrade' ticket on the Seatfrog app. They will direct you accordingly and offer assistance during your journey.