As Seatfrog provides last-minute upgrades, we can't always guarantee availability in accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility can contact the Greater Anglia Passenger Assistance team to check accessibility availability before entering a Seatfrog auction.
If you win an upgrade and need assistance, please talk to the Greater Anglia staff on the platform when you arrive at the station. Inform the team that you have a Seatfrog upgrade, and show them your original ticket as well as your 'upgrade' ticket on the Seatfrog app. They will direct you accordingly and offer assistance during your journey.
There are a few ways to book assistance ahead of your journey:
By Phone:
Tel: 0800 028 2878 (Free from landlines and mobiles)
Text Type: 18001 0800 028 2878
Passenger Assistance App
The Passenger Assistance app is an easy way for disabled people and companions to request assistance for train travel across Great Britain.
Passenger Assistance Website
Request assistance for your journey 24/7 on the Passenger Assist website.
Passenger Assistance will contact you once your request has been validated and confirmed, or if there are any problems.
Recommended booking notice period
To make sure that Greater Anglia staff can give you the best service and notify you if there is anything that will affect your journey, we recommend booking assistance in advance, giving a minimum of two hours notice where possible.
What to do if the assistance you booked was not Provided
If you are travelling and the assistance you arranged has not been provided, or you find that you do need help, then you may wish to contact the Greater Anglia 24/7 team for further support on 0345 600 7245 (Option 0).
To make a complaint, please contact Greater Anglia's Customer Relations team:
Freepost: GREATER ANGLIA CUSTOMER RELATIONS
email: contactcentre@greateranglia.co.uk
Tel: 0345 600 7245 (Option 8)
Type Text: 18001 0800 028 28 78