Can I get a refund if I choose not to travel during the hot weather disruption?
National Rail has advised customers to only travel if absolutely necessary on 24 and 25 June due to extreme hot weather affecting parts of England and Wales.
If you choose not to travel on 23rd, 24th, or 25 of June, your refund options will depend on the type of booking you have and the policy of your train operator.
For the latest travel advice, visit:
https://www.nationalrail.co.uk/service-disruptions/hot-weather-20260617/
Can I get a refund for my Train Ticket?
Some train operators are offering ticket flexibility during the hot weather disruption, allowing customers to travel on alternative services or change their journey plans.
Some operators, including LNER and Avanti West Coast, have also confirmed that customers travelling on 23rd, 24th, & 25 of June may be eligible for a refund if they decide not to travel.
Always check directly with your train operator to confirm the options available for your journey.
How do I request a refund for a train ticket?
If your train operator has confirmed that your ticket is refundable because of the hot weather disruption, submit a refund request here:
https://seatfrog-refunds.fastrailticketing.com/
Select:
Service Cancelled/Disrupted
as the refund reason.
Can I get a refund for my Seatfrog upgrade?
If you purchased a Seatfrog upgrade and decide not to travel during the hot weather disruption (23rd, 24th, & 25 of June), you can submit a refund request here:
https://help.seatfrog.com/hc/en-gb/requests/new?ticket_form_id=8857996746511
Select:
Cancelled
as the reason for your request.
Can I get a refund for my Superfare booking?
If you have a Superfare booking and choose not to travel because of the hot weather disruption on 23rd, 24th, or 25 of June, submit a request here:
https://help.seatfrog.com/hc/en-gb/requests/new?ticket_form_id=11543771459599
Can I get a refund for my Secretfare booking?
If you have a Secretfare booking and choose not to travel because of the hot weather disruption on 23rd, 24th, or 25 of June, submit a request here:
https://help.seatfrog.com/hc/en-gb/requests/new?ticket_form_id=13132039733263
Hot Weather Disruption FAQs
What is the hot weather travel disruption?
Extreme temperatures are affecting rail services across England and Wales. National Rail has advised customers to only travel if absolutely necessary on 24 and 25 June.
Which train operators are offering refunds?
Refund and ticket flexibility policies vary by operator. Check directly with your train operator for the latest information. Operators including LNER and Avanti West Coast have announced additional flexibility for affected customers.
Can I get a refund if I simply decide not to travel?
If your train operator has confirmed that customers can obtain a refund due to the hot weather disruption, you can submit a refund request using the appropriate form above.
Where can I find the latest travel information?
Visit National Rail for the latest updates:
https://www.nationalrail.co.uk/service-disruptions/hot-weather-20260617/