Why do I need to verify my email when submitting a request?

When you contact our support team through the Help Centre, you’ll be asked to verify your email address before your request is sent to us.

After submitting the form, you’ll receive an email with a verification link. Simply click the link to confirm your email address and your request will then be delivered to our support team.

Your request will not be processed until the email address has been verified.

Is this linked to my Seatfrog account?

No. This email verification is only used for Help Centre support requests.

It is not connected to the Seatfrog app, your Seatfrog account, or your booking. It simply confirms that the email address used to submit the support request belongs to you.

Why is email verification required?

Email verification helps us:

• Confirm that the email address belongs to the person contacting us
• Prevent spam and automated submissions
• Protect our support systems from abuse

This helps our team focus on genuine requests and respond more quickly.

I didn’t receive the verification email

If you can’t find the verification email:

• Check your spam or junk folder
• Make sure you entered your email address correctly
• Submit the request again if needed