As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require a wheelchair space, or have restricted mobility, and who may require assistance should contact the rail company directly to check availability prior to participation in a Seatfrog upgrade auction.
If you do win an upgrade and require assistance, when you arrive at the station please contact the station staff on the platform and inform the team that you have been upgraded through Seatfrog. You'll then need to show them your original ticket and your ‘upgrade’ ticket on the Seatfrog app. They will direct you accordingly.
For more specific information on your rail company, please follow a link below.