As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space or have restricted mobility, and who may require assistance should contact the CrossCountry Trains Travel Assistance team, to check availability for their journey prior to participation in a Seatfrog upgrade auction.
If you do win an upgrade and require assistance, when you arrive at the station please contact the CrossCountry staff on the platform and inform the team that you have been upgraded through Seatfrog. You'll then need to show them your original ticket and your ‘upgrade’ ticket on the Seatfrog app so they can direct you accordingly.