Upgrades 📱

Passenger Assistance

• Grand Central: Accessibility & passenger assistance
• East Midlands Railway: Accessibility & Passenger Assistance
• Transpennine Express: Accessibility & passenger assistance
• Cross Country: Accessibility & passenger assistance
• GWR: Accessibility & Passenger Assist
• Avanti West Coast: Accessibility & passenger assistance

See all 7 articles

Upgrade Rail Partners

• Greater Anglia: routes, tickets, what's included
• Avanti First Class: routes, tickets, what's included
• CrossCountry: routes, tickets, whats included
• East Midlands Railway: routes, tickets, whats included
• Grand Central: routes, tickets, whats included
• GWR - routes, tickets, included

See all 9 articles

Before the Auction

• How to retract a bid
• Which days/dates are upgrades available?
• My train isn't listed
• Can I upgrade if I have booked a "split" ticket?
• How to add bookings from Trainline, employers and other third parties
• How does bidding work?

See all 10 articles

During the Auction

• What happens if my upgraded Train is delayed or cancelled?
• How bidding works
• How to remove a trip
• Travelling with Children
• I won one upgrade, but I need another.
• Time zone: why is my train time wrong?

See all 12 articles

After the Auction

• Can I get a refund on my Upgrade?
• How come I missed out on the auction but I can still upgrade?
• Can I transfer my upgrade to another train?
• What if my train carriage has been removed?
• Delay Repay: my train was delayed, can I get a refund on my upgrade?
• How do I claim my upgrade?

See all 8 articles