Upgrades 📱
Passenger Assistance
- Transport For Wales: Accessibility & Passenger Assistance
- Grand Central: Accessibility & passenger assistance
- East Midlands Railway: Accessibility & Passenger Assistance
- Transpennine Express: Accessibility & passenger assistance
- Cross Country: Accessibility & passenger assistance
- GWR: Accessibility & Passenger Assist
Upgrade Rail Partners
- Transport for Wales: routes, tickets, what's included
- Greater Anglia: routes, tickets, what's included
- Avanti First Class: routes, tickets, what's included
- CrossCountry: routes, tickets, whats included
- East Midlands Railway: routes, tickets, whats included
- Grand Central: routes, tickets, whats included
Before the Auction
- How to retract a bid
- Which days/dates are upgrades available?
- My train isn't listed
- Can I upgrade if I have booked a "split" ticket?
- How to add bookings from Trainline, employers and other third parties
- How does bidding work?
During the Auction
- What happens if my upgraded Train is delayed or cancelled?
- How bidding works
- How to remove a trip
- Travelling with Children
- I won one upgrade, but I need another.
- Can I change or cancel my bid?
After the Auction
- Can I get a refund on my Upgrade?
- How come I missed out on the auction but I can still upgrade?
- Can I transfer my upgrade to another train?
- What if my train carriage has been removed?
- Delay Repay: my train was delayed, can I get a refund on my upgrade?
- How do I claim my upgrade?