Upgrades 📱
Passenger Assistance
- Greater Anglia: Accessibility & passenger assistance
- Transport For Wales: Accessibility & Passenger Assistance
- Grand Central: Accessibility & passenger assistance
- East Midlands Railway: Accessibility & Passenger Assistance
- Transpennine Express: Accessibility & passenger assistance
- Cross Country: Accessibility & passenger assistance
Upgrade Rail Partners
- Transport for Wales: routes, tickets, what's included
- Greater Anglia: routes, tickets, what's included
- Avanti First Class: routes, tickets, what's included
- CrossCountry: routes, tickets, whats included
- East Midlands Railway: routes, tickets, whats included
- Grand Central: routes, tickets, whats included
Before the Auction
- Can I buy, share, or gift a Seatfrog upgrade to someone else?
- Can I use a Railcard with a Seatfrog upgrade?
- Understanding Your Upgrade Savings
- How to retract a bid
- Which days/dates are upgrades available?
- My train isn't listed
During the Auction
- What happens if my upgraded Train is delayed or cancelled?
- How bidding works
- Can I remove an auction from my Account?
- Can children upgrade with Seatfrog?
- I only won one upgrade — how do I get another?
- Can I change or cancel my bid?
After the Auction
- Missed your train due to a delayed connection (UK trains)
- Missed connection with Eurostar and your Seatfrog upgrade
- Can I change the origin or destination of my booking?
- Can I get a refund on my Upgrade?
- Why is Buy Now available after the auction?
- Can I transfer my upgrade to another train?