We're experiencing high contact volumes due to storm Bert. For faster support, check our help articles. When contacting us about bookings, always include your USER ID and transaction reference.

Storm Disruption: If your upgraded service was cancelled and could not use the upgrade, please request a refund through our contact form.

Which days/dates are upgrades available?

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Seatfrog upgrades are updated every few weeks. Once we've received a new allocation of seats to upgrade they will be available to bid on through the app. Currently, our upgrades are available until:

Train Operating Company

Upgrades Available

 Scheduled
 to and including
 Avanti West Coast
(First Class & Standard Premium)

Mon-Sun*

 14th Dec '24
 CrossCountry

Mon-Sun

24th Jan '25
East Midlands Railway Mon-Sun* 5th Jan '25
 Grand Central Mon-Sun*

31 Mar '25

Excluding:
30th Nov - 1st Dec '24
23rd Dec - 27th Dec '24

31st Dec '24- 1st Jan '25

25th Jan-26th Jan '25
1st Feb - 2nd Feb '25

Greater Anglia

 Mon-Sun 5th Jan '25
 GWR* Mon-Sun

14th Feb '25

Excluding:
25th Dec '24 - 29th Dec '24 incl.
 LNER Mon-Sun* 7th February '25
 TransPennine Express

Mon-Sun

14th February '25
Transport for Wales

Mon-Sun

18th Feb '25

*weekend services may not be available in advance, please try again closer to the time.

Please note that while we strive to make upgrades available for as many services as possible, there may be instances where auctions are not offered for specific trains or dates. This can be due to various factors, such as limited seat availability, operational constraints, or the train operating company's discretion. We recommend checking the app regularly for updates on available upgrades.

Questions?

If you have any questions connect with our support team via our contact form who will be happy to help!