Greater Anglia: routes, tickets, what's included

Routes 

Seatfrog First Class upgrades are available on Norwich to London Liverpool Street and London Liverpool Street to Norwich trains.

As Seatfrog is a last-minute upgrade service availability of upgrades on your service may be confirmed closer to the date of departure. 

Services are selected based on availability i.e. are there empty First Class seats available throughout the duration of the entire service and operational factors.

Supported ticket types

We currently support Standard Class ticket types on selected services with Greater Anglia. 

How do I buy an eligible ticket?

Seatfrog upgrades are only valid on the service shown in the specific auction. If you have a flexible ticket please note that the upgrade is only valid on the named service and can not be transfered or cancelled if you chose to travel at a different time. 

What is included in my First Class upgrade?
First Class travel includes:

• Access to our First Class carriage
• Spacious seating
• A table at every seat
• More leg room
• Complimentary refreshments from the Café bar next door (Monday to Friday only)

Accessibility & passenger assistance

As Seatfrog provides last-minute upgrades, we can't always guarantee availability in accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility should reach out to Greater Anglia Passenger Assist Team, to check accessibility availability before entering a Seatfrog auction.

If you win an upgrade and need assistance, please talk to the Greater Anglia staff on the platform when you arrive at the station. Inform the team that you have a Seatfrog upgrade, and show them your original ticket as well as your 'upgrade' ticket on the Seatfrog app. They will direct you accordingly and offer assistance during your journey.

Technical Enquiries

For any technical issues or enquiries regarding the app please contact Seatfrog:
Twitter: @SeatfrogHelp
Email: help@seatfrog.com

Greater Anglia Customer Services

24 hours a day, 7 days week (except 25 and 26 December)
Phone: 0345 600 7245 (Select Option 8)

Social: Contact us on Facebook  or Twitter

Web: https://www.greateranglia.co.uk/contact-us

Post: Freepost Greater Anglia Customer Relations (this is the full address)