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Transport for Wales: routes, tickets, what's included

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Routes

First Class train services run between Swansea and Manchester, and Cardiff and Holyhead.

On weekdays:

  • 6 services each way between Cardiff and Manchester
  • 1 service from Cardiff to Holyhead
  • 1 service from Holyhead to Cardiff

On weekends:

  • 6 services each way between Cardiff and Manchester
  • 1 service from Swansea to Manchester on a Saturday
  • 2 services each way between Swansea and Manchester on a Sunday

Find out which of these services have First Class auctions available by searching your trip on the Seatfrog app.


Supported ticket types

We currently support upgrades on Standard Class ticket types on selected services with Transport for Wales.

How do I buy an eligible ticket?

Tickets can be purchased in the Seatfrog app, from Transport for Wales or any third party retailer. Seatfrog upgrades are only valid on the service shown in the specific auction. If you have a flexible ticket, please note that the upgrade is only valid on the named service and cannot be changed or cancelled if you chose to travel at a different time.

What is included in my First Class upgrade?

First Class travel includes:

  • Access to our First Class carriage
  • Spacious seating
  • More leg room
  • Snacks and refreshments
  • Access to an exclusive chef’s menu

Accessibility & passenger assistance

As Seatfrog provides last-minute upgrades, we cannot always guarantee accessible seating in First Class coaches. If you require assistance due to a disability, need a wheelchair space, or have limited mobility, please contact the Transport for Wales Passenger Assist team to check accessibility availability before entering a Seatfrog auction.

If you win an upgrade and require assistance, please inform Transport for Wales staff on the platform upon arrival. Show your original ticket along with the upgrade ticket on the Seatfrog app, and they’ll guide you through your journey.

How to Book Assistance

We want to make travelling as comfortable as possible. The Passenger Assist service is designed for anyone needing additional support. Booking in advance helps ensure you have the assistance you need, but is here to help even at short notice.

  • Book Assistance Form: Simply provide a few details, and Transport For Wales will handle your assistance request.
  • Passenger Assist Team: 03330 050 501 (Open 24/7, excluding 25 and 26 December)
  • Next Generation Text: Call via text relay at 18001 03330 050 501 (Open 24/7, excluding 25 and 26 December)

We encourage you to book assistance at least 2 hours before your journey. If you prefer to “turn up and go,” the team will still be there to assist you, though there may be a short wait while arrangements are made.

 

Technical Enquiries

For any technical issues or enquiries regarding the app please contact Seatfrog:
Twitter: @SeatfrogHelp
Email: help@seatfrog.com

Transport For Wales Customer Services

Transport for Wales are available via telephone:
Monday to Saturday: 08:00 - 20:00
Sunday: 11:00 - 20:00
If you'd prefer to talk to Transport for Wales in Welsh, please call 03333 211 202 and select option 1. Calls to this number are charged at a local rate from a BT phone.

Phone: 03333 211 202
Whatsapp: 07790 952 507
X (Twitter): @tfwrail
Web: https://tfw.wales/help-and-contact/rail
Post: Transport for Wales, 3 Llys Cadwyn, Pontypridd, Rhondda Cynon Taf, CF37 4TH