Product: Seatfrog Upgrade
Applies to: First Class upgrade auctions purchased through the Seatfrog app
Does not apply to: Superfare, Secret Fare, Rail Tickets or TrainSwap
Routes
First Class train services run between Swansea and Manchester, and Cardiff and Holyhead.
On weekdays:
- 6 services each way between Cardiff and Manchester
- 1 service from Cardiff to Holyhead
- 1 service from Holyhead to Cardiff
On weekends:
- 6 services each way between Cardiff and Manchester
- 1 service from Swansea to Manchester on a Saturday
- 2 services each way between Swansea and Manchester on a Sunday
Find out which of these services have First Class auctions available by searching your trip on the Seatfrog app.
Supported ticket types
We currently support upgrades on Standard Class ticket types on selected services with Transport for Wales.
How do I buy an eligible ticket?
Tickets can be purchased in the Seatfrog app, from Transport for Wales or any third party retailer. Seatfrog upgrades are only valid on the service shown in the specific auction. If you have a flexible ticket, please note that the upgrade is only valid on the named service and cannot be changed or cancelled if you chose to travel at a different time.
What is included in my First Class upgrade?
First Class travel includes:
- Access to our First Class carriage
- Spacious seating
- More leg room
- Snacks and refreshments
- Access to an exclusive chef’s menu
Accessibility & passenger assistance
As Seatfrog provides last-minute upgrades, we cannot always guarantee accessible seating in First Class coaches. If you require assistance due to a disability, need a wheelchair space, or have limited mobility, please contact the Transport for Wales Passenger Assist team to check accessibility availability before entering a Seatfrog auction.
If you win an upgrade and require assistance, please inform Transport for Wales staff on the platform upon arrival. Show your original ticket along with the upgrade ticket on the Seatfrog app, and they’ll guide you through your journey.
How to Book Assistance
We want to make travelling as comfortable as possible. The Passenger Assist service is designed for anyone needing additional support. Booking in advance helps ensure you have the assistance you need, but is here to help even at short notice.
- Book Assistance Form: Simply provide a few details, and Transport For Wales will handle your assistance request.
- Passenger Assist Team: 03330 050 501 (Open 24/7, excluding 25 and 26 December)
- Next Generation Text: Call via text relay at 18001 03330 050 501 (Open 24/7, excluding 25 and 26 December)
We encourage you to book assistance at least 2 hours before your journey. If you prefer to “turn up and go,” the team will still be there to assist you, though there may be a short wait while arrangements are made.
Technical Enquiries
For any technical issues or enquiries regarding the app please contact Seatfrog:
Twitter: @SeatfrogHelp
Email: help@seatfrog.com
Transport For Wales Customer Services
Transport for Wales are available via telephone:
Monday to Saturday: 08:00 - 20:00
Sunday: 11:00 - 20:00
If you'd prefer to talk to Transport for Wales in Welsh, please call 03333 211 202 and select option 1. Calls to this number are charged at a local rate from a BT phone.
Phone: 03333 211 202
Whatsapp: 07790 952 507
X (Twitter): @tfwrail
Web: https://tfw.wales/help-and-contact/rail
Post: Transport for Wales, 3 Llys Cadwyn, Pontypridd, Rhondda Cynon Taf, CF37 4TH
Llwybrau
Mae gwasanaethau trên Dosbarth Cyntaf yn rhedeg rhwng Abertawe a Manceinion, a
Chaerdydd a Chaergybi.
Yn ystod yr wythnos:
• 6 gwasanaeth bob ffordd rhwng Caerdydd a Manceinion
• 1 gwasanaeth o Gaerdydd i Gaergybi
• 1 gwasanaeth o Gaergybi i Gaerdydd
Ar benwythnosau:
• 6 gwasanaeth bob ffordd rhwng Caerdydd a Manceinion
• 1 gwasanaeth o Abertawe i Fanceinion ar ddydd Sadwrn
• 2 wasanaeth bob ffordd rhwng Abertawe a Manceinion ar ddydd Sul
Darganfyddwch pa un o’r gwasanaethau hyn sydd ag ocsiynau Dosbarth Cyntaf ar gael trwy
chwilio am eich taith ar yr ap Seatfrog.
Mathau o docynnau y caniateir eu huwchraddio
Ar hyn o bryd rydym yn caniatáu i gwsmeriaid uwchraddio tocynnau Dosbarth Safonol ar
wasanaethau penodol gyda Trafnidiaeth Cymru.
Sut ydw i'n prynu tocyn cymwys?
Gellir prynu tocynnau yn yr ap Seatfrog, gan Trafnidiaeth Cymru neu unrhyw fanwerthwr
trydydd parti. Mae tocynnau wedi’u huwchraddio ar Seatfrog ond yn ddilys ar y gwasanaeth
a ddangosir yn yr ocsiwn penodol. Os oes gennych docyn hyblyg, nodwch fod y tocyn sydd
wedi’i uwchraddio yn ddilys ar y gwasanaeth a enwir yn unig ac na ellir ei newid na'i ganslo
os byddwch yn dewis teithio ar adeg wahanol.
Beth sy'n cael ei gynnwys yn fy nhocyn uwchraddio Dosbarth Cyntaf?
Mae teithio Dosbarth Cyntaf yn cynnwys:
• Mynediad i'n cerbyd Dosbarth Cyntaf
• Seddi llydan a chyfforddus
• Mwy o le i’ch coesau
• Byrbrydau a lluniaeth
• Mynediad i fwydlen unigryw wedi’i chreu gan gogydd ar y trên
Hygyrchedd a chymorth i deithwyr
Gan fod Seatfrog yn rhoi’r opsiwn i uwchraddio’ch tocyn ar y funud olaf, ni allwn bob amserwarantu seddi hygyrch yn y cerbydau Dosbarth Cyntaf. Os oes angen cymorth arnoch oherwydd anabledd, os oes angen lle i gadair olwyn neu os oes gennych chi anawsterau symud, cysylltwch â thîm Cymorth i Deithwyr Trafnidiaeth Cymru i wirio argaeledd hygyrchedd cyn ceisio am docyn mewn ocsiwn Seatfrog.
Os ydych chi'n llwyddo uwchraddio eich tocyn ac angen cymorth, rhowch wybod i staff Trafnidiaeth Cymru ar y platfform ar ôl cyrraedd. Dangoswch eich tocyn gwreiddiol ynghyd â'r tocyn wedi’i uwchraddio ar ap Seatfrog, a byddant yn eich tywys trwy eich taith.
Sut i archebu cymorth
Rydym am wneud teithio mor gyfforddus â phosibl. Mae'r gwasanaeth Cymorth i Deithwyr
wedi'i gynllunio ar gyfer unrhyw un sydd angen cymorth ychwanegol. Mae archebu ymlaen
llaw yn helpu i sicrhau bod gennych y cymorth sydd ei angen arnoch, ond mae cymorth ar
gael hyd yn oed ar fyr rybudd.
• Ffurflen Archebu Cymorth: Yn syml, cyflwynwch ychydig o fanylion, a bydd Trafnidiaeth
Cymru yn ymdrin â'ch cais am gymorth.
• Tîm Cymorth i Deithwyr: 03330 050 501 (Ar agor 24/7, ac eithrio 25 a 26 Rhagfyr)
• Neges destun y Genhedlaeth Nesaf: Ffoniwch drwy wasanaeth cyfnewid testun yn 18001
03330 050 501 (Ar agor 24/7, ac eithrio 25 a 26 Rhagfyr)
Rydym yn eich annog i archebu cymorth o leiaf 2 awr cyn eich taith. Os yw'n well gennych
“cyrraedd a mynd” bydd y tîm yn dal i fod yno i'ch cynorthwyo, er y gallai fod cyfnod aros
byr tra bod trefniadau'n cael eu gwneud.
Ymholiadau Technegol
Am unrhyw faterion technegol neu ymholiadau ynghylch yr ap, cysylltwch â Seatfrog:
Twitter: @SeatfrogHelp
E-bost: help@seatfrog.com
Gwasanaethau Cwsmeriaid Trafnidiaeth Cymru
Mae Trafnidiaeth Cymru ar gael dros y ffôn:
Dydd Llun i ddydd Sadwrn: 08:00 - 20:00
Dydd Sul: 11:00 - 20:00
Os byddai'n well gennych siarad â Trafnidiaeth Cymru yn Gymraeg, ffoniwch 03333 211 202
a dewiswch opsiwn 1. Codir tâl ar alwadau i'r rhif hwn ar gyfradd leol o ffôn BT.
Ffôn: 03333 211 202
Whatsapp: 07790 952 507
X (Twitter): @tfwrail Gwefan: https://tfw.wales/help-and-contact/rail
Post: Trafnidiaeth Cymru, 3 Llys Cadwyn, Pontypridd, Rhondda Cynon Taf, CF37 4TH