If you see “No seats available” on an auction, it means we’re currently unable to run the auction for that service.
Why is my auction unavailable?
This usually happens when we’re experiencing technical issues affecting that specific auction. Because of this, we’re unable to offer upgrades as normal for the service.
Unfortunately, this means:
no upgrades will be issued for this train, and
the auction will not continue.
What if I already placed a bid?
If you placed a bid before the auction became unavailable, don’t worry:
You will not be charged
Any pending payment attempts will be cancelled automatically
No action is needed from you
Will the auction reopen?
In most cases, an auction marked as unavailable will not reopen for that service. Availability can change quickly due to operational or technical factors outside of our control.
If you have a flexible train ticket and still wish to upgrade, we recommend checking other eligible services in the app to see if upgrades are available on a different train.