If you see “No seats available” on an auction, it means we’re currently unable to run the auction for that service.
Why is my auction unavailable?
This usually happens when we’re experiencing technical issues affecting that specific auction. Because of this, we’re unable to offer upgrades as normal for the service.
Unfortunately, this means:
no upgrades will be issued for this train, and
the auction will not continue.
What if I already placed a bid?
If you placed a bid before the auction became unavailable:
- If a ticket has already been issued:
Your upgrade booking is confirmed and valid
The payment will be completed and your seat is reserved - If no ticket was issued:
You will not be charged, and any pending payment will be cancelled automatically
Will the auction reopen?
In most cases, an auction marked as unavailable will not reopen for that service. Availability can change quickly due to operational or technical factors outside of our control.
If you have a flexible train ticket and still wish to upgrade, we recommend checking other eligible services in the app to see if upgrades are available on a different train.
I can see a ticket — do I have the seat?
If a ticket or upgrade barcode appears in your app or confirmation email, this means your upgrade has been successfully booked.
Even if the auction later shows as unavailable, a generated ticket confirms your seat.