Missed your train due to a delayed connection (UK trains)

What happens if I miss my upgraded train due to a delay?

If your connecting train is delayed and you miss the train you upgraded with Seatfrog, your upgrade cannot be transferred to another service.

Seatfrog upgrades are valid only for the specific train, date, and time selected at purchase.

Can I use my upgrade on the next train?

No.Seatfrog upgrades are only valid for the specific train, date, and time selected at purchase and are not valid on any other train.

If you miss your train due to a delayed connection, your upgrade cannot be used on a later service..

💸 Can I get a refund for my upgrade?

In this situation, refunds are not provided by Seatfrog.

This is because:

• The delay was caused by the train operator
• Your upgrade was valid for the original service

🧾 How do I claim compensation?

You should submit a Delay Repay claim with the train operator responsible for the delay.

To claim, you’ll need:

• Your original train ticket
• Your Seatfrog upgrade confirmation

👉 Delay Repay is handled directly by the train operator, not Seatfrog

Important to understand

• Missing your train due to a delayed connection is treated as a delay, not a cancellation
• This means compensation is handled through Delay Repay, not a Seatfrog refund
• Seatfrog upgrades cannot be transferred or reused on another train