Delay Repay: my train was delayed, can I get a refund on my upgrade?

Yes. Seatfrog upgrades are eligible for the Delay Repay scheme.

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can normally claim compensation if you're delayed by 30 minutes or more though this can vary by train operator. 

Delay Repay claims* need to be submitted to the rail operator, in the same way as a rail ticket would be claimed for.  

To submit a Delay Repay claim please follow the link to your train company:

• Avanti West Coast
• CrossCountry
• EMR
• Grand Central
  
• Greater Anglia
• GWR
• LNER  (select the delay repay radio button) 
• TransPennine Express
  

If you need any further help or information, please contact us via frg.gr/contact

*Please note platform fees are none refundable.