As Seatfrog provides last-minute upgrades, we can't always guarantee availability in accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility can contact the Grand Central Passenger Assistance team to check accessibility availability before entering a Seatfrog auction.
If you win an upgrade and need assistance, please talk to the Grand Central staff on the platform when you arrive at the station. Inform the team that you have a Seatfrog upgrade, and show them your original ticket as well as your 'upgrade' ticket on the Seatfrog app. They will direct you accordingly and offer assistance during your journey.
There are a few ways you can book assistance:
By Phone:
Please note that assistance can only be guaranteed if booked during our Contact Centre opening hours (shown below) at least 6 hours prior to your journey.
- Contact centre - 0345 603 4852 (option 4, open 07:00 - 22:00)
- Text Relay - 18001 0344 811 0072 (open 08:00 - 22:00)
Online:
Complete the Passenger Assistance travel form, and one of the assisted travel team will process your request and be in touch should confirmation of any details be required.
Get the Passenger Assist App:
You can also use your smartphone to request assistance through the Passenger Assistance App. The app is brought to you by Transreport in partnership with National Rail.