As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space or have restricted mobility, and who may require assistance should contact the Grand Central Passenger Assistance team, to check availability for their journey prior to participation in a Seatfrog upgrade auction.
If you do win an upgrade and require assistance, when you arrive at the station please contact the assisted travel team on the platform and inform the team that you have been upgraded through Seatfrog. You'll then need to show them your original ticket and your ‘upgrade’ ticket on the Seatfrog app so they can direct you accordingly.
There are a few ways you can book assistance:
Please note that assistance can only be guaranteed if booked during our Contact Centre opening hours (shown below) at least 6 hours prior to your journey.
- Contact centre - 0345 603 4852 (option 4, open 07:00 - 22:00)
- Text Relay - 18001 0344 811 0072 (open 08:00 - 22:00)
Complete the Passenger Assistance travel form, and one of the assisted travel team will process your request and be in touch should confirmation of any details be required.
Get the Passenger Assist App:
You can also use your smartphone to request assistance through the Passenger Assistance App. The app is brought to you by Transreport in partnership with National Rail.