Train Ticket: train cancelled and couldn't travel? Find out about refunds here

Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here

Logo Logo Help Centre
Contact Us
  1. Seatfrog Help Centre
  2. Getting Started

Getting Started

About Seatfrog, My Account

Competition terms and conditions

  • World Frog Day Meet and Greet Ts and Cs
  • Find Froggy - World Frog Day competition
  • Seatfrog Photo Competition
  • World Kindness Day Competition
  • First Class Foods - Leap Labs Terms & Conditions
  • World Mental Health Day Competition
See all 7 articles

About Seatfrog

  • Seatfrog Explainer Videos
  • What is Seatfrog?
  • Signing up with Seatfrog
  • How is Seatfrog different from purchasing a First Class ticket?
  • Who can I upgrade with?
  • Can I use a Railcard?
See all 10 articles

My Account

  • Error when adding payment card to account
  • Log in with secure sign-in code
  • Discount Codes
  • Troubleshooting: Unanswered Emails and Trustlisting for Smooth Communication
  • Setting up Apple Pay
  • Platform Fee
See all 14 articles
  • © 2025 Seatfrog. All Rights Reserved
  • Privacy | Terms
Seatfrog.com
English (GB) Italiano