Each time you sign into Seatfrog with your email address, we'll send a unique, time-sensitive verification code straight to the email address registered to your Seatfrog account. Just enter that code into your app, and you're in. 🎉 No password needed.
This type of log in is incredibly secure and has proven to be quicker, easier, and is one less password to remember. Winning. 🏆 Sign-in codes are like your personal bodyguards, protecting your account from any unwanted visitors. They're unique, time-sensitive, and nearly impossible to crack. 💪 Your sign-in code is only valid for a single use and will expire after 15 minutes. ⏰
Just a heads up – this security feature is specifically for our email and password users. If you're using your Apple ID to sign in, you're already covered and can continue as normal. 😉
FAQs?
Why do I need to enter this verification code?
We want to make sure it's really you, and this is way more secure than a password (and one less password you have to remember, hurray!). If you're using your email to sign in, you'll need to enter a new sign-in code each time you log in or when you create a new account.
I didn't try to sign in. Why am I getting a sign-in code email?
Don't worry. If you received a sign-in code email but didn't request it, you can ignore it. Someone might have accidentally typed in your email address. Oops! 🖐🤦♂️
Can I turn off these login verification codes?
If you're an Android user, then this will be the only way to log in. But if you're an Apple user, you can choose to log in using 'Continue with Apple'. Keep in mind that this will be a different account to the one where you sign in by entering your email address. If you want to access that account, you'll need to use the sign-in code and original email address. 🍎
Can I use the older version of the app?
To use Seatfrog you'll need to have the latest version of the app installed.
What is a magic link?
A magic link is a link we'll send out to your registered email address in place of a sign-in code. Just open the email and click on the link, voila. You're in.
A magic link is a special, unique URL that's sent to your email address. When you click on it, you're instantly signed in to your account without needing to enter a password. It's like a VIP pass straight to your Seatfrog app! 🪄✨
Here's how it works:
You request to sign in to your Seatfrog account 📲
We send a magic link to your registered email address 📧
You click the link in your email 🖱️
Abracadabra! You're signed in and ready to go! 🎉
Magic links are super secure because they're one-time use and expire after a short time. Plus, only you have access to your email inbox. 🔒
They offer a quick and easy alternative to entering a sign-in code.
Troubleshooting
I didn't get the verification code email?
First things first, make sure you're connected to the internet when using the app. You need to be online so we can receive your request and send that all-important code your way. 📶
Remember to check your spam folder 🕵️♀️
If you still can't find it, check out our troubleshooting guide or give our support team a shout.
I can't access the email where the sign-in code is sent
No worries. Just submit a request to our awesome Seatfrog Support team, and they'll help you out. Or, you can always sign up for a new account to get back in the game right away. 🙌
What do I do if the sign-in code doesn't work?
First, double-check that you typed it correctly (typos happen to the best of us). If that looks A-OK, make sure the code hasn't expired ⏰. Remember that our sign-in codes are only valid for 15 minutes. If it has, just request a new one.
I need to update my email address
That’s easy. Just follow these simple steps:
Log into the Seatfrog app with your existing details📱
Go to your account settings ⚙️
Find the ‘Personal Information’ section 📝
Enter your new email address 📧
Double-check it (just in case) 👀
Hit ‘Save’ 💾
I think someone else is trying to access my account
If you believe someone is trying to access your Seatfrog account please get in touch with our team to report the incident via https://help.seatfrog.com/hc/en-gb/requests/new?ticket_form_id=7299727297935
What if someone asks me for my sign-in code?
Your sign-in code is like your toothbrush – it's just for you. 🦷🚫 If anyone asks for it, even if they claim to be from Seatfrog, derail that request. 🚂🙅♂️ We only ever send sign-in codes to your registered email. But if someone's been asking for your code, let us know so we can investigate.
How can I tell if a sign-in code is from Seatfrog?
Our codes only come from our official email address, so if it's not from hello@seatfrog.com*, it's not from us.
*Please note that while our sign-in codes come from hello@seatfrog.com, this email address is not monitored for incoming messages. If you have any questions or need assistance, please reach out to our friendly support team via https://help.seatfrog.com/hc/en-gb/requests/new?ticket_form_id=7299727297935 or by emailing help@seatfrog.com ! 🐸