As Seatfrog provides last-minute upgrades, we can't always guarantee availability in accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space, or have restricted mobility can contact the Transpennine Express Assisted Travel Team, to check accessibility availability before entering a Seatfrog auction.
If you win an upgrade and need assistance, please talk to the TPE staff on the platform when you arrive at the station. Inform the team that you have a Seatfrog upgrade, and show them your original ticket as well as your 'upgrade' ticket on the Seatfrog app. They will direct you accordingly and offer assistance during your journey.
There’s a few ways you can book assistance:
Call our Assisted Travel Team on 0800 107 2149
Customers who are deaf or hard of hearing can use the Text Relay service by adding the prefix 18001 in front of the number. A relay assistant will translate your call to text with the Next Generation Text service. To find out more about this service, visit ngts.org.uk
Lines are open 06:00 to 23:00 daily, and 24 hours if requesting assistance for a direct journey between two TransPennine Express stations.
Complete the Assisted Travel Form, and one of the assisted travel team will process your request and be in touch should confirmation of any details be required.
Be aware, webforms need to be submitted at least 24 hours prior to you commencing your journey.