As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who have a disability, require a wheelchair space or have restricted mobility, and who may require assistance should contact the Transpennine Express Assisted Travel Team, to check availability for their journey prior to participation in a Seatfrog upgrade auction.
If you do win an upgrade and require assistance, when you arrive at the station please contact the assisted travel team on the platform and inform the team that you have been upgraded through Seatfrog. You'll then need to show them your original ticket and your ‘upgrade’ ticket on the Seatfrog app so they can direct you accordingly.
There’s a few ways you can book assistance:
Call our Assisted Travel Team on 0800 107 2149
Customers who are deaf or hard of hearing can use the Text Relay service by adding the prefix 18001 in front of the number. A relay assistant will translate your call to text with the Next Generation Text service. To find out more about this service, visit ngts.org.uk
Lines are open 06:00 to 23:00 daily, and 24 hours if requesting assistance for a direct journey between two TransPennine Express stations.
Complete the Assisted Travel Form, and one of the assisted travel team will process your request and be in touch should confirmation of any details be required.
Be aware, webforms need to be submitted at least 24 hours prior to you commencing your journey.