Contact Customer Support

Contacting Seatfrog Support

If you have questions or issues with your account, our Customer Support team is here to help.

For enquiries that require us to access or review your account, please contact us using our online contact form. This is the fastest way for us to investigate and resolve your issue.

When submitting the form, please include as much relevant information as possible, such as:

• your account ID

• booking or confirmation details

• the product type (for example: Upgrade, rail ticket, Train Swap)

This helps us assist you more quickly.

Social media

You can also reach out to us on social media for general questions:

• Twitter: @Seatfroghelp

• Facebook: Seatfrog

Please note that for account-specific issues, we’ll always ask you to use the contact form.