Train Ticket: train cancelled and couldn't travel? Find out about refunds here

Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here

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Rail Tickets

Upgrades

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  • Auction Closed Early
  • No Upgrades Available

Customer Support

  • Contact Customer Support

Ticket types and prices

  • Ticket Types Available
  • GroupSave Discount

Getting your tickets

  • Ticket collection code
  • Collection - From station
  • Collection - eTicket

Onboard, seating and at the station

  • Can I use Train Swap with my rail ticket?
  • Can I upgrade my standard class ticket?
  • Seat Reservation
  • Assisted Travel
  • Bike reservation
  • Reserve a wheelchair space

Ticket refunds and changes

  • What if my train has been cancelled?
  • Cancel A Refund Request
  • Cancel A Change Request
  • Refund: Affected by Rail Strike
  • My train was cancelled, can I claim a refund?
  • My train was delayed, can I get a refund?
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